SHIPPING POLICY

📦 Shipping & Delivery Policy

Last Updated: 3/12/2025

Thank you for booking your experience with Sunrise Festival, Dong.
Please review our shipping and delivery terms below:

1️⃣ Type of Products

We sell:

  • Digital Entry Tickets for the festival

  • Digital Camping Reservations for onsite accommodation

No physical products are shipped.

2️⃣ Ticket Delivery Method

  • All tickets are delivered digitally to the email address provided during checkout.

  • A unique QR Code / E-Pass will be included for entry validation.

  • Customers must ensure that the correct contact details are provided.

If you do not receive your ticket within 10 minutes after payment:
📩 Email: support@sunrisefestival.in

3️⃣ Delivery Timeline

  • Tickets are generated instantly once payment is successfully completed.

  • In rare cases, tickets may take up to 1–3 hours due to technical delays with the payment gateway or email servers.

4️⃣ Order Confirmation

After a successful payment:

  • You will receive a Payment Receipt from Razorpay

  • You will receive a Ticket Confirmation Email from us

If confirmation is not received, please contact us immediately.

5️⃣ Entry Requirements

Guests must present any one of the following at entry:

  • QR code ticket (digital or printed)

  • Government-issued photo ID (Aadhaar / DL / Passport etc.)

QR code must be scannable for entry.

6️⃣ Camping Check-In

Festival-goers who book camping must check in at:
📍 Walong / Dong Festival Campsite Ticket Desk
You will receive your tent allocation & wristband upon verification.

7️⃣ Responsibility

Once the email is delivered successfully, customers are responsible for keeping tickets safe.
Lost, damaged, or shared physical tickets may deny entry.

8️⃣ Customer Support

For ticket delivery or access issues:
📧 support@sunrisefestival.in
📞 +91-9854035564
⏱ Available: 9:00 AM – 8:00 PM (IST)